Certified Medical Assistant - Behavioral Health Navigator ( Back & Front Office)

General Summary: The Behavioral Health Navigator is responsible for day-to-day office operations and patient support for the Valley Springs Health and Wellness Integrated Behavioral Health team. The Navigator will perform administrative, clerical, and clinical duties under the direction of the Director of Behavioral Health. The position will be the face of the Integrated Behavioral Health Program and will act as a liaison between patients, the medical team and behavioral health providers. Responsibilities include schedule and referral coordination, case management, and Medical Assistant support. This position needs an individual who is organized, compassionate, flexible, "computer friendly" (Microsoft Office and familiarity with electronic health record systems), and comfortable working with both medical and behavioral health providers.

Hours of Operation: Monday through Friday 0730 - 1730

Essential Job Functions:

Central point of contact for all behavioral health provider's scheduling concerns and questions.

Responsible for facilitating the smooth coordination of clinician's caseloads. This may include collaborating with physicians, nurses, case managers, County Mental health, Dental and other multi-disciplinary team members regarding patient needs.

General office duties such as answering telephones, scheduling patient appointments, and performing receptionist tasks.

Interviewing medical patients in person to obtain medical information and measure their vital signs, weight, and height.

Patient referral coordination.

Case management

Record patient's vital statistics or information such as test results in the patients' medical record.

Show psychiatric/medical patients to the exam room and prepare them for IBH appointment.

Assist the medical provider with examinations, instruments, supplies and procedures.

Collect and complete requisitions for laboratory testing to be sent to an outside laboratory.

Education and collaboration with patients and community partners to promote access to services.

Attend monthly staff meetings, classes, trainings, and in-services to keep skills and knowledge current.

Demonstrate excellent communication (verbal, written), organizational and problem-solving abilities.

Seek out guidance from Director of Behavioral Health where questions or concerns may arise.

Other duties as assigned by Director of Behavioral Health or Clinic Manager.

Knowledge, Skills, and Abilities:

Active listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking-Talking to others to convey information effectively.

Service orientation-Actively looking for ways to help patients.

Time Management-Managing one's own time and time of others.

Writing-Communicating effectively in writing, as appropriate for the needs of the audience.

Clerical-Knowledge of administrative and clerical procedures, office procedures and office equipment and basic computer skills.

Communicating with Supervisors, Administrators, Peers and Physician staff-Providing information in person, telephone, written form, and email.

Updating and using Relevant Knowledge-Keeping up-to-date technically and applying knowledge to your job.

Education and Experience:

Medical Assistant or Certified Medical Assistant required, front office experience preferred, experience in Behavioral Health a plus.

Minimum 1-3 years' experience in active patient care, office management or the equivalent.

Bilingual (Spanish) preferred but not required.

Certified Medical Assistant (Back Office)

The Mark Twain Healthcare District is now hiring back office Medical Assistants (MA) to work full-time in our new outpatient Valley Springs Health & Wellness Center. This is an exceptional opportunity to be a part of an innovative team, providing improved access, health and wellness for our customers and our community.

The Medical Assistant performs administrative, clerical and clinical duties under the direction of the Medical Staff and under the supervision of the RN and Manager. As a member of the health care team, the front office MA performs duties in their capacity for the care of patients in a primary care clinic, including:

• Greets patients in a courteous manner and explain clinic procedures

• Directs calls to appropriate individuals and departments

• Verifies insurance and collect payments

• Makes individual appointments as requested by the patients and as schedules will allow

• Receives patients and accompany them to vital sign area or treatment room

• Accurately charts patient problems using electronic health records system

• Takes vitals, measurements

• Maintains an empathetic and courteous attitude toward patients and patient visitors

• Works effectively under stress or in emergency situations

• Chart preparation with attention to GIC

• Safely and accurately prepares and administers injections

• Cleans rooms and equipment after each examination and prepare for next patient following appropriate infection control techniques

• Understands and follows HIPAA and privacy laws

• Reviews the visit notes and identify items for action

• Performs CLIA-waived lab tests

• Preps exam rooms for providers and patients

Qualifications

The ideal candidate will have an enthusiastic, positive outlook, professional attitude and a willingness to learn and grow. Communicates effectively with patients and team members.

• Medical Assistant Certificate from an accredited vocational school or college; AND High School Diploma or GED

• Two (2) years' experience working as a Medical Assistant in a Family Practice setting preferred. Pediatric experience a plus.

• Excellent communication skills and an enthusiastic, positive attitude

• Protect patient confidentiality and follow HIPAA rules and regulations

• Experience with all ages, including pediatrics preferred

• Phlebotomy/lab experience preferred

• Prior experience as a Medical Receptionist and knowledge of medical terminology preferred

• Ability to multi-task and handle high call volume

• Strong computer skills and proficiency in Microsoft Office

• Experience with electronic health records

• Experience with Medi-Cal, Medicare and other insurance plans preferred

To Apply

To apply, please send a cover letter and a resume.

Or please submit via fax at 1(209) 754-2537. Please no phone inquiries or drop-ins.

This position requires walking, standing, and sitting for prolonged periods of time; stooping, kneeling, crouching, and reaching; pushing, pulling and lifting up to 30 pounds; raising objects overhead; manual dexterity for operation of computer, phones and small office machines; hearing, talking, and good verbal and written communication skills; repetitive motions of the wrists, hands, and fingers. This position requires the ability to safely operate a motor vehicle.

Employment is contingent on passing post-offer physical (including TB test), background check and drug testing.

Equal Opportunity

The Mark Twain Healthcare District is now hiring back office Medical Assistants (MA) to work full-time in our new outpatient Valley Springs Health & Wellness Center. This is an exceptional opportunity to be a part of an innovative team, providing improved access, health and wellness for our customers and our community.

The Medical Assistant performs administrative, clerical and clinical duties under the direction of the Medical Staff and under the supervision of the RN and Manager. As a member of the health care team, the front office MA performs duties in their capacity for the care of patients in a primary care clinic, including:

• Greets patients in a courteous manner and explain clinic procedures

• Directs calls to appropriate individuals and departments

• Verifies insurance and collect payments

• Makes individual appointments as requested by the patients and as schedules will allow

• Receives patients and accompany them to vital sign area or treatment room

• Accurately charts patient problems using electronic health records system

• Takes vitals, measurements

• Maintains an empathetic and courteous attitude toward patients and patient visitors

• Works effectively under stress or in emergency situations

• Chart preparation with attention to GIC

• Safely and accurately prepares and administers injections

• Cleans rooms and equipment after each examination and prepare for next patient following appropriate infection control techniques

• Understands and follows HIPAA and privacy laws

• Reviews the visit notes and identify items for action

• Performs CLIA-waived lab tests

• Preps exam rooms for providers and patients

Qualifications

The ideal candidate will have an enthusiastic, positive outlook, professional attitude and a willingness to learn and grow. Communicates effectively with patients and team members.

• Medical Assistant Certificate from an accredited vocational school or college; AND High School Diploma or GED

• Two (2) years' experience working as a Medical Assistant in a Family Practice setting preferred. Pediatric experience a plus.

• Excellent communication skills and an enthusiastic, positive attitude

• Protect patient confidentiality and follow HIPAA rules and regulations

• Experience with all ages, including pediatrics preferred

• Phlebotomy/lab experience preferred

• Prior experience as a Medical Receptionist and knowledge of medical terminology preferred

• Ability to multi-task and handle high call volume

• Strong computer skills and proficiency in Microsoft Office

• Experience with electronic health records

• Experience with Medi-Cal, Medicare and other insurance plans preferred

To Apply

To apply, please send a cover letter and a resume.

Or please submit via fax at 1(209) 754-2537. Please no phone inquiries or drop-ins.

This position requires walking, standing, and sitting for prolonged periods of time; stooping, kneeling, crouching, and reaching; pushing, pulling and lifting up to 30 pounds; raising objects overhead; manual dexterity for operation of computer, phones and small office machines; hearing, talking, and good verbal and written communication skills; repetitive motions of the wrists, hands, and fingers. This position requires the ability to safely operate a motor vehicle.

Employment is contingent on passing post-offer physical (including TB test), background check and drug testing.

Equal Opportunity

Licensed/Associate Clinical Social Worker, or Licensed/Associate Marriage and Family Therapist 

General Summary: By utilizing a collaborative, team-based model, provides assessment, intervention and treatment to individuals, families or groups for psychological, behavioral, cognitive or emotional challenges. Provides services within the scope of practice of a Licensed Clinical Psychologist for the Valley Springs Health and Wellness Clinic.

Hours of Operation: Monday through Friday 0730-1730, 10-hour shifts available

Essential Job Functions:

• Assess each patient's unique condition, combining information from medical diagnoses, clinical interviews and professional knowledge to establish an accurate picture of overall mental and emotional functioning
• Consult and coordinate with the health care team members to assess, plan, implement and evaluate patient treatment plans
• Develop comprehensive treatment plans, to include recommendations for auxiliary support groups, lifestyle changes and healthcare management
• Provide individual, family and group therapy
• Participate in a team-based, system of therapeutic care that provides support and strength to patients
• Maintain high quality patient care by providing a safe environment through ethical and trauma-informed professional conduct and standards
• Research local resources and eligibility requirements to determine goodness of fit for individual patients & assist clients with linkages to resources to help support their progress (transportation, housing, financial assistance, etc.)
• Collaborate with other service agencies and professionals in the mental health industry, such as psychiatrists, counselors, and school support staff to create the best treatment options for patients
• Monitor symptoms and functioning, response to treatment plan, and need for revisions to treatment plan based on readiness to change, social and contextual factors, and level of engagement
• Maintain clear, concise and accurate documentation within EMR/EHR
• Comply with VSHWC privacy, security and confidentiality policies
• Conduct peer review audits
• Participate in community service and company-sponsored events
• Attend all training sessions for the use of equipment, EMR/EHR, procedural functions, insurance training, staff meetings, OSHA, and any requested committee meeting
• Comply with applicable code of ethics (by discipline - NASW, APA, AAMFT)
• Other duties as assigned by the Director of Behavioral Health

Knowledge, Skills and Abilities:

• Knowledge of community and cultural resources
• Knowledge of evidence-based interventions for psychological, cognitive, behavioral and emotional challenges
• Knowledge of relevant DSM-V and ICD-10 codes
• Demonstrates competency in caring for patients of all age groups, including children, adolescents and elderly
• Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• Reading Comprehension - Understanding written sentences and paragraphs in worked related systems and documents

• Service orientation - Actively looking for way to help people
• Writing - Communicating effectively in writing as appropriate for the needs of the audience
• Clerical - Knowledge of administrative and clerical procedures, office procedures and office equipment and basic computer skills
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Communicating with Supervisors, Administrators, Peers and Provider Staff - Providing information in person, telephone, written form, and email
• Updating and using Relevant Knowledge - Keeping up-to-date technically and applying knowledge to your job
• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and standards

Required:

• Master's degree in Social Work, Psychology, Marriage and Family Therapy, or related field, received from an accredited institution
• Licensed Clinical Psychologist
• Personable, flexible, and compassionate personality

The Registered Dental Assistant performs administrative, clerical and clinical duties under the direction of the Dentist and under the supervision of the Clinic Manager. As a member of the health care team, the Registered Dental Assistant performs duties in their capacity for the care of patients in the dental care clinic, including:

• Identifies and escorts patients to the operatory
• Excellent customer service skills
• Maintain the highest level of infection control standards
• Adheres to HIPAA, the Privacy Act as mandated by Federal or State law
• Cleans dental units, chairs, instruments and operational tools
• Taking digital radiographs
• Must set up and clean operatory before and after each patient
• Must follow OSHA and VSHWC policy and procedures
• Sterilize and maintains dental instruments (dentist or hygiene instruments)
• Accurately updates patient's chart for each visit in the EMR
• Other duties as assigned

Qualifications:

The ideal candidate will have an enthusiastic, positive outlook, professional attitude and a willingness to learn and grow. Communicates effectively with patients and team members.

1+ years of experience as a Registered Dental Assistant is preferred

Meet state of California requirements

Current Healthcare Provider CPR

Current certification in radiography

Experience with all ages, including pediatrics preferred

Dentrix knowledge is preferred.

Meet and maintain continuing education requirements for California

Job Type: Full-time Salary Range: TBD

To Apply:

Please send a resume.

This position requires walking, standing, and sitting for prolonged periods of time; stooping, kneeling, crouching, and reaching; pushing, pulling and lifting up to 30 pounds; raising objects overhead; manual dexterity for operation of computer, phones and small office machines; hearing, talking, and good verbal and written communication skills; repetitive motions of the wrists, hands, and fingers. This position requires the ability to safely operate a motor vehicle.

Employment is contingent on passing post-employment physical (including TB test), background check and drug testing.

Licensed Clinical Psychologist

Registered Dental Assistant